Most people who love a particular phone but are forced to use AT&T know that their network performance can sometimes leave something to be desired. Yes iPhone owners, I’m talking to you. Poor network performance, inability to use 3G data and the ever-present dropped and failed calls are pretty consistent issues when using AT&T — at least in many areas.
But now it seems the network is listening and is going to try and do something about it. No, they are not introducing a radical improvement to their network or anything like that. Instead, they’ve rolled out a tool for the iPhone that will allow users to report any failure to their service. This application, called Mark the Spot, uses geo-location to pinpoint your iPhone’s location and then asks the user to identify the type of problem they are experiencing.
Supposedly this data will be used by the carrier to help pinpoint trouble spots that they can then take steps to improve. While I would prefer an actual improvement in network performance, i guess this is a step in the right direction. This application is now available in the iTunes store so go it it.
I wonder if they’ll get very many reports?