by Joe Gillis, Dec 8 2010 // 9:00 AM
On Monday we brought you news of a report from Consumer Reports that according to the publications’ readers AT&T is the worst mobile carrier in the U.S. That wasn’t a surprise to us and neither is AT&T already fighting back and trying to downplay the report with a report of its own.
Late yesterday, AT&T released information that according to the Better Business Bureau (BBB), its network is the best in the country — 0r, at least, its subscribers complain the least. Verizon Wireless had 34% more complaints, Sprint had 115% more complaints and T-Mobile had 207% more complaints.
AT&T also says it has an A+ average rating nationally from the BBB, having received 107 A+ ratings, seven A ratings and one A- rating from local BBBs across the country. Our opinion? Sounds like AT&T is grasping at straws here.
What do you guys think? Let us know in the comments and check out the full press release from AT&T after the jump.
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Posted in: News · Tech
Tagged: AT&T, BBB, Cell Phones, Consumer Reports, Customer Satisfaction, iPhone, Mobile, Sprint, T-Mobile, Verizon, Wireless
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by Erik Jensen, Dec 6 2010 // 3:30 PM
Coming as no surprise to the millions of iPhone users whose calls just got dropped, Consumer Reports announced today that AT&T is the lowest-scoring cell-phone carrier in the U.S., according to a satisfaction survey of 58,000 ConsumerReports.org readers.
Of all of the carriers reviewed in the survey, only AT&T suffered a statistically meaningful drop in satisfaction among its customers over the past year. Surprisingly, at least to me, was the fact that U.S. Cellular beat out every major provider, including Verizon Wireless.

The survey covered a total of nine categories, asking respondents to rate their carrier on overall value, voice and data service, phone support, staff knowledge, and resolution of issues, among others. AT&T scored an overall 60 out of a possible 100 points across the various categories; a full 9 points below the nearest competitor, T-Mobile.
Sprint also made an amazing turnaround this year, leaping ahead of T-Mobile and virtually tying Verizon. Consumer Reports claims that Sprint even scored better than Verizon in some aspects of customer service.
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Posted in: Apple · News · Tech
Tagged: AT&T, Cell Phone Satisfaction, Consumer Reports, iPhone, Mobile Carrier Satisfaction, Sprint, T-Mobile, U.S. Cellular, Verizon
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by Chris Ullrich, Jul 13 2010 // 9:00 AM
The iPhone 4 antenna “controversy” seems to evolve on almost a daily basis. Of course, when a company is on top, as Apple is with the iPhone, it’s easier to take shots at them. That’s not to say actual issues shouldn’t be fixed, they should.
But we need to keep in mind that most new products have some issues and even though it seems these issues are plaguing a large number of iPhone 4 units, the percentage with an actual problem is probably rather small given the total number of iPhone 4′s sold.
Still, we can’t ignore Consumer Reports who has just published a report on the iPhone 4 that refutes Apple’s claim that the iPhone 4 signal issues are a software error that will be fixed with a pending update. According to the report:
“Our findings call into question the recent claim by Apple that the iPhone 4’s signal-strength issues were largely an optical illusion caused by faulty software that “mistakenly displays 2 more bars than it should for a given signal strength.”
“The tests also indicate that AT&T’s network might not be the primary suspect in the iPhone 4’s much-reported signal woes.”
The report goes on to say the magazine cannot recommend the iPhone 4 due to the antenna/signal issues. Click through to check out a video of the full report.
In a related story, Apple has apparently removed some discussion threads in its support forums that reference the Consumer Reports story. If true, that doesn’t make you look very good Apple.
Have you had any issues with your iPhone 4?
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Posted in: Apple · Gear · Hardware · News · Software · Tech
Tagged: Antenna Issues, Apple, Consumer Reports, Hardware, iPhone, iPhone 4, iTunes, Software, Video
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