by Joe Gillis, Dec 8 2010 // 9:00 AM
On Monday we brought you news of a report from Consumer Reports that according to the publications’ readers AT&T is the worst mobile carrier in the U.S. That wasn’t a surprise to us and neither is AT&T already fighting back and trying to downplay the report with a report of its own.
Late yesterday, AT&T released information that according to the Better Business Bureau (BBB), its network is the best in the country — 0r, at least, its subscribers complain the least. Verizon Wireless had 34% more complaints, Sprint had 115% more complaints and T-Mobile had 207% more complaints.
AT&T also says it has an A+ average rating nationally from the BBB, having received 107 A+ ratings, seven A ratings and one A- rating from local BBBs across the country. Our opinion? Sounds like AT&T is grasping at straws here.
What do you guys think? Let us know in the comments and check out the full press release from AT&T after the jump.
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Posted in: News · Tech
Tagged: AT&T, BBB, Cell Phones, Consumer Reports, Customer Satisfaction, iPhone, Mobile, Sprint, T-Mobile, Verizon, Wireless
by Erik Jensen, Dec 6 2010 // 3:30 PM
Coming as no surprise to the millions of iPhone users whose calls just got dropped, Consumer Reports announced today that AT&T is the lowest-scoring cell-phone carrier in the U.S., according to a satisfaction survey of 58,000 ConsumerReports.org readers.
Of all of the carriers reviewed in the survey, only AT&T suffered a statistically meaningful drop in satisfaction among its customers over the past year. Surprisingly, at least to me, was the fact that U.S. Cellular beat out every major provider, including Verizon Wireless.

The survey covered a total of nine categories, asking respondents to rate their carrier on overall value, voice and data service, phone support, staff knowledge, and resolution of issues, among others. AT&T scored an overall 60 out of a possible 100 points across the various categories; a full 9 points below the nearest competitor, T-Mobile.
Sprint also made an amazing turnaround this year, leaping ahead of T-Mobile and virtually tying Verizon. Consumer Reports claims that Sprint even scored better than Verizon in some aspects of customer service.
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Posted in: Apple · News · Tech
Tagged: AT&T, Cell Phone Satisfaction, Consumer Reports, iPhone, Mobile Carrier Satisfaction, Sprint, T-Mobile, U.S. Cellular, Verizon
by Cortney Zamm, Aug 3 2010 // 9:00 AM
Look out, iPhone enthusiasts. Your phone of choice might not be top dog for much longer. According to a report released Monday by the Nielson Co., Google’s Android devices outsold Apple’s iPhone for the first half of 2010.
With 13% of the market share, Android is still behind both Apple (28% of the market share) and RIM, maker of the BlackBerry (35% of the market share). However, 27% of consumers who bought a smartphone in the beginning of 2010 chose an Android phone, compared to the 23% who bought an iPhone.
While Android and Apple’s sales soared this year, RIM, Palm OS, and Windows Mobile all experienced drops in sales. Apple did show more loyalty in its customers,89% of which want an iPhone for their next smartphone. 71% of Android users said they would stick with this operating system in their next device, which isn’t too far behind Apple.
RIM, however, had a disappointing 42% of customers who would return to the Blackberry in their next device, with 29% of their customers who want an iPhone next and 21% who’d like an Android device.
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Posted in: Apple · Gear · Geek · Tech
Tagged: Android, Apple, Cell Phones, DROID, Droid Incredible, HTC Evo 4G, iPhone, iPhone 4, Phones, Smartphones, Sprint, Verizon Wireless
by Chris Ullrich, Feb 24 2010 // 3:00 PM

Seeing as how I use AT&T daily in Los Angeles and find the 3G service to be spotty and occasionally non-existant, I have a bit of a hard time believing that AT&T’s 3G network speed is actually the fastest. However, based on a recent study conducted by PC World, that seems to be the case.
The study, a collaboration between PC World and wireless analysis firm Novarum, took place from December 2009 to January 2010, and compares the four major U.S. wireless carriers (AT&T, Sprint, Verizon Wireless and T-Mobile) in Baltimore, Boston, Chicago, Denver, New Orleans, New York City, Orlando, Phoenix, Portland, San Diego, San Francisco, San Jose, and Seattle on both mobile phones and laptop data cards
Highlights of the study include:
• AT&T: average download speed 1410 Kbps, average upload speed 773 Kbps
• Sprint: average download speed 795 Kbps, average upload speed 396 Kbps
• T-Mobile: average download speed 868 Kbps, average upload speed 311 Kbps
• Verizon: average download speed 877 Kbps, average upload speed 434 Kbps
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Posted in: Apple · Geek · Hardware · News · Tech
Tagged: 3G, AT&T, Downloads, iPhone, Network Speed, Novarum, PC World, Smart Phones, Speed Tests, Sprint, T-Mobile, Tech, Verizon, Wireless