Coming as no surprise to the millions of iPhone users whose calls just got dropped, Consumer Reports announced today that AT&T is the lowest-scoring cell-phone carrier in the U.S., according to a satisfaction survey of 58,000 ConsumerReports.org readers.
Of all of the carriers reviewed in the survey, only AT&T suffered a statistically meaningful drop in satisfaction among its customers over the past year. Surprisingly, at least to me, was the fact that U.S. Cellular beat out every major provider, including Verizon Wireless.
The survey covered a total of nine categories, asking respondents to rate their carrier on overall value, voice and data service, phone support, staff knowledge, and resolution of issues, among others. AT&T scored an overall 60 out of a possible 100 points across the various categories; a full 9 points below the nearest competitor, T-Mobile.
Sprint also made an amazing turnaround this year, leaping ahead of T-Mobile and virtually tying Verizon. Consumer Reports claims that Sprint even scored better than Verizon in some aspects of customer service.